How Canada's largest out-of-home advertiser replaced a decades-old folder archive with Digital Hive-and finally got every sales rep searching, surfacing, and selling from the same source of truth.
PATTISON's 25 sales offices run on visual collateral-240,000 ad faces, a century of billboard photography, decks, research and client journey histories totalling 1.4 terabytes. The legacy folder server was buckling. Two previous platform attempts had failed. Digital Hive shipped a working system in five months, kept the folder muscle memory intact, and gave marketing the broadcast tools it never had.
PATTISON Outdoor is the acknowledged Canadian leader in out-of-home advertising-billboards, transit, street-level, large-format hoardings, digital. The company runs campaigns across more than 200 markets from St. John's to Victoria, and as part of Canada's second-largest privately held company, the Jim Pattison Group, it sits alongside brands as varied as Guinness World Records and TNG, North America's largest magazine distributor.
PATTISON didn't have an asset problem. It had a findability problem- wrapped in two failed migrations and a workforce that kept gravitating back to what worked.
Marketing was acting as a human Google-tracking down decades-old billboards from the treasure trove on demand. Not sustainable
Each modern web CMS the team tried, salespeople drifted back to the old folder server. The new interfaces just didn't surface things fast enough
240,000 ad faces, video, research, client histories-all accumulating on a single legacy server that was reaching its physical and cognitive limits
Digital Hive sat above the existing archive-indexing, governing, and surfacing assets without touching the source. The folder structure salespeople trusted stayed put. Everything underneath got rebuilt.
Custom-tuned load-time work for PATTISON's high-volume image and video files-so a face from 1998 surfaces as fast as a deck from last week
Digital Hive shipped new product functionality so reps in automotive, financial services, retail-each tag the same content their own way
Familiar horizontal lanes-Faces, Decks, Recommended, Compliance-mean a 30-year sales vet and a new hire find what they need the same way
Weekly company news, fresh creative, compliance updates-pushed to every sales office regardless of location or timezone
PATTISON had been burned twice. Digital Hive's deployment was phased, stress-tested by actual sales execs, and custom-tuned to the way the business already worked.
Connect the legacy archive, SharePoint, research DB and video store. Metadata only-nothing migrated, nothing rebuilt
Phased rollout to a representative sales pod. Feedback shaped the search ranking, lane structure, and tagging UX
Custom engineering work for PATTISON's outsized image and video payloads. Load-time targets met before general rollout
Familiar folder structure preserved. New broadcast, personalization and recommendation layers turned on for everyone
Same assets. Same people. Different day
Measurable on the floor. Audible in the comments coming back to marketing. Visible in the queue of departments now asking for their own Hive.
People want to tag content their own way, depending on their focus area, so it's fast and easy to surface. Digital Hive adapted the tagging system to make this possible-a true value add for us as a business.
Six Digital Hive capabilities did the heavy lifting at PATTISON. Every one of them is in production today across the customer base.
One search box across every connected source. Tuned per customer for asset weight and result ranking
Per-team, per-vertical tag schemes layered over the same source content. Built for PATTISON, shipped to all
Horizontal lanes by category and audience. Familiar enough to need no training
Markets with no subway transit don't see subway creative. Region, vertical, role-all in the personalization model
Push new creative, news, compliance updates to every sales office on a schedule. No more email blast and pray
Same identity, same governance, same audit trail across every connected source. IT keeps control. Reps just sign in
Fragmented tools, reports no one can find, users who gave up asking — these aren't edge cases. Tell us what you're dealing with and we'll show you how it looks resolved, using the BI tools you already have